お知らせ news
-
We have launched a website to accept donations to support the victims of the March 4 fire
[Counseling Office VISION: Background on the Launch of the March 4 Fire Relief Fund Website] As we announced on our website and social media, our office suffered a fire in the early hours of March 4. According to the fire department’s investigation, the fire appears to have started near a portable battery charger located in the office. Fortunately, no one was injured; however, as our office was the source of the fire, we deeply apologize to our neighbors and all those involved for the inconvenience and concern this has caused. We are deeply grateful to the many people who have reached out to us, asking, “Aren’t you going to start a crowdfunding campaign?” and offering to help. However, while crowdfunding might be appropriate for natural disasters, it seems unreasonable to us to solicit support through such a campaign for a fire caused by our own negligence. Furthermore, since our business does not involve handling open flames, we only have minimal fire insurance coverage. The upcoming interior renovation work will require a significant out-of-pocket expense, placing our business in a very difficult financial situation. Therefore, while we will not be launching a large-scale crowdfunding campaign, we have created this “Fire Relief Fund” page to serve as a channel for donations from those who wish to support VISION. https://vision-104741.square.site/vision34 We sincerely ask for your warm support and cooperation.
-
In-person counseling is scheduled to resume on Thursday, June 4.
The schedule for the post-fire restoration work at Counseling Office VISION has been finalized. Construction is scheduled to be completed and the premises handed over on Wednesday, June 3, and in-person counseling is set to resume on Thursday, June 4. However, please note that the completion date may change due to material shortages or difficulties in securing contractors. If there are any changes to the reopening schedule, we will announce them on our website and social media as they arise. We ask for your patience as we prepare to resume in-person counseling.
-
Registration for the lecture by Nobuko Hattori-sensei on Sunday, April 26 closes on Sunday, April 19.
On Sunday, April 26, the Niigata Trauma Research Society—chaired by our clinic’s director, Nawa—will host an online lecture! Hattori-sensei, author of “Ways to Protect Your Mental Health Right Now: Flashback Care,” will be giving a lecture! Members of VISION will also hold a roundtable discussion with Hattori-sensei! https://niigata-trauma-emdr-koukai2026-1.peatix.com/view until 5:00 PM on Sunday, April 19. Hurry! We look forward to seeing many of you there.
-
As of April 1, Receptionist K has joined the VISION team
As of April 1, Receptionist K has joined the VISION team! She will be handling phone calls, reservations, email inquiries, and social media posts. She’ll do her best to ensure all our clients feel at ease! We look forward to working with you!!
-
Regarding phone calls from VISION
At Counseling Office VISION, while our office phone system is being restored, we are currently contacting our clients using the following methods: Calls from reception staff: Calls will be made from the temporary main phone number 090-5013-1237. Calls from counseling staff: An IP phone number starting with 050 will be displayed. While we will primarily contact you from the temporary main phone number, depending on the situation, we may also call from the assigned staff member's IP phone. We appreciate your understanding. We apologize for any inconvenience this may cause and thank you for your cooperation.
-
Registration is now open for the public lecture “Understanding and Coping with Trauma and Flashbacks”.
The Niigata Trauma Research Group and the Hokushinetsu EMDR Study Group are hosting a public lecture: "Understanding and Coping with Trauma and Flashbacks" This lecture will be held via ZOOM on Sunday, April 26th, from 10:00 AM to 1:00 PM. Learn more about trauma and flashbacks with Ms. Nobuko Hattori, a US-certified psychotherapist. This lecture is co-hosted by the Niigata Trauma Treatment Association and Counseling Office VISION. VISION staff will also be appearing in the latter half of the lecture. To register, please purchase your ticket through the event platform Peatix. 新潟トラウマ研究会 令和8年度 第一回公開講座 フラッシュバックへの理解と対応 | Peatix
-
Regarding the establishment of a main telephone line
We have opened a temporary main telephone line. The temporary main telephone number is: 090-5013-1237 (Japanese only) This number will also be displayed when you call from VISION. We apologize for any inconvenience this may cause and appreciate your understanding.
-
Request to customers with reservations
We apologize for any inconvenience caused when contacting Counseling Office VISION. We are currently contacting customers with reservations via the email address they registered in advance, but some emails have been returned due to an unknown address. If you have made a reservation and have not received an email from VISION, we would appreciate it if you could let us know via the "REQUEST" link on our website. We apologize for the inconvenience, and thank you for your patience.
-
Regarding the damage caused by the fire and the reopening of business
At around 3:00 AM on March 4th, a fire broke out at Counseling Office VISION, burning a portion of the office (approximately 3 square meters). No one was inside the office at the time, and no one was injured. The fire started at our office, and we offer our deepest apologies to our neighbors and all those involved for the inconvenience and concern caused. The office is currently unavailable, making it difficult to offer in-person counseling for the time being. However, we have received requests for counseling despite these circumstances, and have resumed some online services. We appreciate your understanding and cooperation in this situation, as we will only be offering online counseling for the time being. We will update our website with the latest information on the recovery situation. The office's phone is currently down, so please contact us using the inquiry form on our website's "REQUEST" page. We have received many kind words of encouragement and sympathy. All of our staff are sincerely grateful, and we are committed to preventing a recurrence. We appreciate your continued support.
-
Request regarding contacting Counseling Office VISION
Currently, our office's phone lines are down, so we are only able to communicate with clients via email. We will contact all clients who have made reservations via email, so please check your email. We apologize for the inconvenience, but for clients who have been contacting us by phone until now, we ask that you please contact us using the inquiry form on the "REQUEST" page of our office's website.